Instruction manuals — Really, you think you can call it that?

Dear company that produces ANY PRODUCT that requires assembly or installation, do you read your own manuals before you put your product on the market?  I don’t think you do.  It would be a good idea because you should know if your manuals make sense or not.  If they don’t, I think you can do better.

(This is not a real instruction manual.  It’s one I made up to represent the stupidity I’ve seen recently.)

Crappy Instruction Manuals

When I pay money to buy a product, I expect to be able to use said product.  If you produce and sell a product that  has to be  “assembled at home” or “installed”, it is your responsibility to provide adequate instructions to walk me through the installation or assembly process.

 

It shouldn’t be difficult.  Here are a few tips if you’re confused as to what consumers need in their instruction manual.

 

  • It should be written by someone who speaks the language that the manual is written in.  Not translated.
  • It should be written by someone who has actually installed or assembled said item.
  • It should be proofread by someone else who has also installed or assembled said item.
  • Then it should be “TESTED” by several consumers who have no affiliation with the product or process.
  • If it passes the consumer test then you can go ahead and send it out to be put on the shelves at stores.

 

I sure help this insight helps — ’cause currently YOUR INSTRUCTION MANUAL might SUCK!

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15 Comments

  1. We met a couple one time when we were camping. They traveled around in their camper and with their dogs and this was their job. Writing descriptions for assembly of products! True story! The thing is, I don’t think they had any of the items in their possession when they wrote the instructions on assembly. I think they only went by the computer diagram, picture or something that the manufacturer gave them! No wonder the instructions are so awful!

  2. Sarah @ The Ugly Duckling House says:

    Here here! I have to write technical documentation for my clients all the time with our software. That last step of getting the consumer to test REALLY makes a huge difference in knowing whether or not publishing it makes sense! And “thingy” is never allowed 🙂

  3. That is seriously lacking to say the least. Hope you called the company!

  4. Erin's Creative Energy says:

    I’ve received free product and coupons/gift certificates for calling up companies and complaining about manuals like this. Thankfully I usually don’t need the manual to put things together.

  5. Lindsay @ Makely says:

    This is hilarious! My father-in-law teaches technical writing at a large university. He’s going to love this!

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